OpenAI disclosed in court documents filed as part of its ongoing legal battle with xAI that the ChatGPT integration Apple added to Siri in December 2024 fell short of expectations. The feature grew more slowly than expected and brought in only a limited number of new active users. Requiring users to go through multiple approval steps was cited as one factor slowing adoption. In January 2025, OpenAI assessed growth as “slow” and lowered its estimates for weekly active and logged-in users. Although redacted sections of the documents leave the scale of the gap unclear, the company argued that the integration had performed noticeably and persistently below expectations. The filing also referred to a meeting in March 2026 whose details were not disclosed. Apple did not accept the two-year exclusivity OpenAI requested; the contract allows other providers similar to ChatGPT to be added.
Why it matters
The court filings show that user flow, as well as technical access, is decisive in bringing AI features to a broad user base. The slow adoption of the service offered through Siri presents a picture that may require the partnership between Apple and OpenAI to be reassessed in terms of user behavior and product design. The agreement’s allowance for other providers to be added shows that Apple is not tied to a single AI service in Siri and is keeping the field of competition open. However, the redactions in the documents prevent a definitive determination of the scale of the underperformance and how it may affect the contractual relationship between the parties. Since the content of the meeting mentioned as taking place in March 2026 was also not disclosed, it remains unclear what the next steps will be based on.
Background
OpenAI is not a new name in the FikirPilot archive: over the past 90 days, we have published 75 news stories mentioning the name; the latest was dated September 23, 2026.