Sinan Odak said that the MacBook he ordered, with Trendyol as the direct seller, contained a block of marble instead of the device. Odak said he recorded the unboxing on video and submitted a request for an investigation through live support.
After the incident spread on social media, journalist İbrahim Haskoloğlu also brought the issue to public attention. Other customers were also seen commenting in product reviews that they had found stones and ceramic tiles in their boxes.
Why it matters
This incident shows that in online shopping, not only the choice of seller but also the packaging, shipping and delivery processes are crucial to trust. Trendyol’s role as the direct seller makes the platform’s response central to how the investigation will be conducted and how the customer’s request will be resolved. While the unboxing video and live support request make the claim investigable, similar complaints in product reviews do not in themselves mean that they have been verified or that there is a widespread problem. In the absence of independent verification and a clear statement from Trendyol, it remains unclear at what stage the package was altered, whether the similar comments are linked to actual orders, and what the outcome of the investigation will be.
Background
MacBook is not a new name in the FikirPilot archive: over the past 90 days, we have published 3 news stories mentioning the name, the latest dated September 4, 2026.