The Common Claims Notification Center (OHİM), established under SEDDK and SBM, will begin operating through the Alo 193 line on 1 September 2026. The system, which will operate alongside existing insurance company application channels, will initially cover compulsory traffic and comprehensive motor insurance; applications will also be accepted via the website and mobile application.
The date and time when valid applications reach the SBM database will be accepted as the official application date. Notifications will be directed to the relevant companies or to Güvence Hesabı, Türkiye Motorlu Taşıt Bürosu and Green Card mechanisms, depending on the type of accident and the insurance status.
Following receipt of the application, insurance companies will contact citizens no later than the next business day and share information such as the appraisal, fault percentage, diminished value and estimated repair time. Unauthorized claims handlers will also be able to be reported to SEDDK via Alo 193.
Why it matters
OHİM directly concerns holders of compulsory traffic and comprehensive motor insurance by reducing uncertainty over which channel to use for an application after a claim and when the official process will begin. Taking the moment when the application reaches SBM as the basis will strengthen the records held by citizens, particularly regarding referrals to companies and the timing of subsequent procedures. The requirement for insurance companies to provide information on the appraisal, fault, diminished value and repair time within the next business day will ensure that the process does not remain limited to notification alone. However, the system’s being limited to two types of insurance in its initial phase leaves open the question of whether existing channels will continue to be used for other claims; the option to file complaints about unauthorized claims handlers, meanwhile, provides an additional avenue for monitoring intermediaries in the application process.
Background
Eylül is not a new name in the FikirPilot archive: over the past 90 days, we have published 3 news reports mentioning this name; the most recent is dated 28 August 2026. The development here will be added alongside those records in our archive; by following the previous articles bearing the same name in the archive, readers can see the full timeline.