In the promotional article published with Casper’s support, after-sales service data was shared. According to the brand’s active YTS records, there are 105 service locations across Türkiye. Of these, 97 are Authorized Technical Service locations, while 8 are 1 Saatte Servis locations in İstanbul, Ankara, İzmir, Bursa, Adana, Antalya, Konya and Eskişehir. It was noted that fast service is not available at every location with standard service, so the relevant center should be checked separately.
According to data dated June 1, 2026, the service return rate for Casper laptops during the first 12 months was 2.79%. This rate was reported as approximately 3.0% for the Nirvana series and 2.48% for the Excalibur series. On a model basis, the rates were 1.9% for Excalibur G870, 2.4% for G915 and 2.1% for Nirvana S100. Impact, liquid contact, shipping-related incidents, routine maintenance and certain software procedures are not included in the calculation.
It was reported that 7,983 devices were repaired in less than one hour between June 2025 and June 2026, 4,108 of them laptops. However, it was emphasized that the repair time may be extended in cases involving liquid contact, severe damage, lengthy testing or faults requiring special parts. In addition to authorized services, Jet Servis and Turbo Servis options provide on-site service for corporate customers in all 81 provinces of Türkiye.
The article stated that the service network, fault frequency and durability of repairs should be evaluated together. The recurrence of the same fault within 60 days after a repair is reported as a separate indicator. Casper’s service organization covers tablets, desktop and gaming computers, All-in-One devices, smartphones and monitors in addition to laptops.
Why it matters
The fact that the text was prepared as a promotional piece indicates that the service and fault statistics presented are based on Casper’s own data and have not undergone independent verification. While this means the figures should be assessed as a source describing the company’s service organization, it also shows that they are not suitable for comparison with other brands or the industry as a whole. The exclusion of certain faults and procedures from the fast-repair criteria leaves open the question of to what extent the results reflect the overall service experience. The text also does not explain how indicators such as a service return within the first year and the recurrence of the same fault after a repair should be interpreted together.