Gallup’s research commissioned by Microsoft found that the growing prevalence of AI use has not eliminated concerns about the technology. The research, conducted between April and July in 37 countries with approximately 1,000 people in each country, is planned to cover 140 countries. The results announced do not include India, Australia or Malaysia.
In the US, approximately 68% of those who use AI every day are concerned about the technology. Overall, 74% of Americans reported concerns; only 36% think AI will mostly benefit the country. While usage rates are relatively high in Western countries, concern also stands out. In Canada, 29% of respondents said they use AI every day; 64% of Canadians who are aware of AI said the technology makes them anxious.
Singapore had the highest rate of daily use in the research, with 46% of respondents reporting that they use AI every day. More than 80% of those aware of AI think the technology will improve their daily lives, while 77% think it will improve their country. In China, 35% of respondents reported daily use, while the majority believe AI will benefit the country. A similar picture is seen in Israel.
Daily users, particularly in countries with high levels of use such as Singapore, Israel and China, have greater trust in AI outcomes. In the US, 45% of daily users expressed this level of trust. A median of just 36% of those surveyed said they trusted AI outcomes “a lot.” Nevertheless, in 34 of the 37 countries, respondents most commonly reported feeling curious. While approximately 32% said they were concerned about AI, positive sentiments reached their highest levels in China at 90%, Singapore at 89% and Kenya at 87%.
Pablo Diego-Rosell of Gallup said that people may be curious about AI and find it useful while also questioning the accuracy of its results. The research shows that concerns persist about AI’s impact on employment, healthcare, education, the public sector, climate, cybersecurity, content ownership, creative industries and data privacy; greater use alone does not alleviate this unease.
Why it matters
The findings make it difficult to interpret increased access to AI as an automatic indicator of social acceptance; usage, trust and concern can all rise at the same time. This distinction concerns not only technology companies but also actors shaping education, healthcare, public services and workforce policies, because the issue stems not only from the pace of adoption but also from doubts about the accuracy and effects of the results. Differences between countries show that assessments of AI’s benefits cannot be explained solely by the level of contact with the technology. Issues ranging from employment to data privacy demonstrate that the debate has moved beyond individual use to institutional consequences. The current account, however, does not show what experiences give rise to concerns or how they change over time; it remains unclear how expanding the research to 140 countries will fill this gap.
Background
Americans is not a new name in the FikirPilot archive: in the last 90 days, we published a news article mentioning this name; that article was dated 28 August 2026.