Ando, which has raised 20 million dollars in funding, embeds artificial intelligence agents into conversations, unlike Slack and Microsoft Teams. Each agent has an identity and an inbox; agents can monitor channels, group chats, and live call transcripts and send messages themselves when necessary. The app, which can bring together employees from different conversations and recommend decisions, is used in 15 countries.
Why it matters
Ando’s approach turns artificial intelligence from a tool that merely responds to user commands into a participant that takes part in workflows. This could affect how decision-making processes are carried out, particularly for teams working across numerous channels, group chats, and meeting records, because the app aims to bring together information from different conversations and make connections visible that employees might otherwise miss. Having agents operate with their own identities and inboxes also raises the question of how responsibility in communication will be shared between people and software. The app’s use in 15 countries shows that this model is not limited to the working style of a single team; however, it remains unclear how employees will view these interventions and to what extent they will trust the decision recommendations.
Background
Slack is not a new name in the FikirPilot archive: over the past 90 days, we have published 4 news stories mentioning it; the most recent was dated September 11, 2026.
Term: agent
An artificial intelligence agent is software that calls tools and carries out multi-step tasks to achieve a goal rather than producing a single response.